Returns & Exchanges
We want you to love your Sailwind products. But if you’re having problems, we can exchange them or help you return them.
30 Day Return Policy
We stand behind the quality of our products and are confident you will love them. If for any reason you are unsatisfied with your product during the 30-day return period, we’re happy to help troubleshoot or initiate the return or exchange.
Please note that...
To be eligible for a return, the heated vest/jacket must be clean, unused, undamaged, with their batteries and chargers included, and in its original packaging. Please postmark your items for return within 30 days of delivery.
We’ve got you covered
All Sailwind® heated Clothing have a One-year Warranty.
It’s rare, but once in a while, there’s an actual problem with a product, we’ve got you covered
- Sailwind® warranty warrants against defects due to faulty workmanship or materials as described herein. If defective, Sailwind will either replace or repair the heated clothing.
- One Year Warranty
- Replace Or Repair
“We stand behind the quality of our products and are confident you will love them.!”
FAQS
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If you are exchanging your item(s) within the US, we cover the cost of return shipping. If you are returning for refund you are responsible for the cost of return shipping.
Any items returned that are not in salable condition will not be refunded and will be returned to the customer.
Customers outside of the United States are responsible for the return shipping cost. For orders of Canada, UK, Europe, and Australia, the return shipping cost will be borne by you. You are expected to return the products to our warehouse in China. If you need an exchange, a flat shipping fee of $10 will be charged to ship the replacement item.
It typically takes 5-7 business days for our facility to process returns. Once your return is accounted for, we’ll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment.
To apply for return or exchange, you could contact us directly by e-mail at [email protected].