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One-year Warranty

Free U.S. shipping on all orders over $100.00

30 Days Easy Returns

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

U.S. Standard shipping to U.S. is 3-7 days, time may vary for different states and during peak seasons. For international orders is usually 7-15 business days.

We offer free U.S. shipping over $100, and free global shipping over $200. Flat rate range from $9.5-20 for orders under these values.

Yes, you can modify the orders if we haven’t shipped the products, please contact us by email.

Please contact us directly by e-mail at [email protected].

If you need to swap an item

We stand behind the quality of our products and are confident you will love them. If for any reason you are unsatisfied with your product during the 30-day return period, we’re happy to help troubleshoot or initiate the return or exchange. 

To be eligible for a return, the heated vest/jacket must be clean, unused, undamaged, with their batteries and chargers included, and in its original packaging. Please postmark your items for return within 30 days of delivery.

We will refund the full product price of the clothing less the value of any discount, interest accrued, and shipping charges.

Products that are not eligible for the 30-day return: Eye mask, gift cards or any final sale products. Click to see more.

This one-year warranty warrants against defects due to faulty workmanship or materials as described herein. If defective, Sailwind will either replace or repair the heated clothing. 

If you are exchanging your item(s) within the US, we cover the cost of return shipping. If you are returning for refund you are responsible for the cost of return shipping.

Any items returned that are not in salable condition will not be refunded and will be returned to the customer.

Customers outside of the United States are responsible for the return shipping cost. For orders of Canada, UK, Europe, and Australia, the return shipping cost will be borne by you. You are expected to return the products to our warehouse in China. If you need an exchange, a flat shipping fee of $10 will be charged to ship the replacement item.

It typically takes 5-7 business days for our facility to process returns. Once your return is accounted for, we’ll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment.

To apply for return or exchange, you could contact us directly by e-mail at [email protected].

Contacts

For any inquiries please email

Free U.S. shipping

On all orders above $100

Easy 30 Days Returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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